A clearer answer.
A smoother payment.

Find guidance on onboarding, account details, conversions and settlement. Our team is here when you need a hand.

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What can we
help you with?

Start with
the essentials

Need help with an active payment?

Have your transaction reference, currency and amount ready. Tell us what happened so the team can help assess the next step.

Contact payment support

For new corridors, account structures or integrations, reach us at info@bloxfi.com.

Speak to the right team

Existing clients

Help with onboarding, quotes and settlement.

support@bloxfi.com

New requirements

Discuss a corridor, account structure or integration.

info@bloxfi.com

Frequently asked questions

Your quote or payment instructions provide an estimated delivery time. Timing depends on funding receipt, the selected route, provider processing, banking hours and required checks. If a payment takes longer than expected, contact support with your transaction reference.

A clearer answer. A smoother payment.

What can we help you with?

Start with the essentials

How local collection and local payout connect

Understanding your quote and total cost

Using account details for the correct payment flow

Information required for underlying customers

What to include in a payment support request

Getting help with an API integration